1. Express genuine empathy for customers
2. Listen, listen, and listen some more!
3. Listen for the Core of the issue. Why are they really complaining?
4. Repeat their issue to confirm what they are requesting.
5. Be Patient, kind, and courteous.
6. Be Fast.
7. Exceed their expectations.
8. Treat everyone with the same respect.
9. Act as if you don't need the money, it will show.
10. Always ask if there's anything else you can do for them.
11. Always ask the customer for permission, and good use manners (please, thank you)
